Contact Us
We’re here to help.
Questions about an order, delivery, return, refund or product? Contact the Bite Resale support team and include your order details whenever possible.
Email: info@bitemarketplace.com
Support: orders, delivery, returns, refunds, product and privacy enquiries
Please include: your order number and the email or phone used at checkout
Delivery: free, 2–6 business days from our EU warehouse
Returns: 14-day right of withdrawal
How Can We Help?
Order Support. For questions about an existing order, order status, payment confirmation, order changes or cancellation requests, email us at info@bitemarketplace.com. Please include your order number and the email address or telephone number used at checkout.
Shipping & Delivery. For tracking questions, delivery delays, failed delivery attempts, address issues or parcels marked as delivered but not received, contact info@bitemarketplace.com with your order number and delivery details.
Orders ship free from our warehouse in the European Union, with an estimated delivery time of 2 to 6 business days depending on the destination country and carrier.
Returns, Exchanges & Refunds. To request a return, exchange or refund, email info@bitemarketplace.com before sending the product anywhere. Please include your order number, the product concerned and whether you are withdrawing from the purchase or reporting a problem.
You can withdraw from your purchase within 14 days of delivery without giving a reason. Defective, damaged, incorrect or otherwise non-conforming products are covered by the legal guarantee and handled in accordance with our Refund & Returns Policy and applicable EU consumer law.
Damaged, Defective or Incorrect Products. If your product arrives damaged, defective, incomplete or incorrect, contact us as soon as possible. Include your order number, a description of the issue and, where available, clear photographs or video of the product and packaging. This helps us investigate and arrange the appropriate remedy.
Privacy Requests. For questions about your personal data, privacy rights, marketing preferences or a request to access, correct or delete your personal data, contact info@bitemarketplace.com. Privacy requests are handled in accordance with our Privacy Policy and the GDPR.
Before Contacting Us
To help us identify your order and respond efficiently, please include the following information where relevant:
- your full name;
- your order number;
- the email address or telephone number used when placing the order;
- the product concerned;
- a clear description of your question or issue; and
- photographs or video where the request concerns damage, a defect, an incorrect product or missing components.
Returns – Important
Please do not send returns to our registered company address.
Returns are handled through our fulfilment warehouse in the European Union. Contact us first so that we can provide the correct return address and instructions.
Company Details
Bite Resale is operated by:
OPERA ENGINEERING FZ-LLC
FOAM0360, Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates
Trade Licence No. 45007041 — E-Commerce Through Websites
Trade Licence No. 6004991 — Project Management Consultancy
VAT Registration No. 104305889800003
Corporate Tax Registration No. 104305889800001
Consumer Complaints
If you have a complaint about a purchase or our handling of an order, return or refund, please contact us at info@bitemarketplace.com so that we can investigate and resolve the matter.
Nothing on this page limits your right to contact the consumer-protection authority or an alternative dispute resolution body in your country, the European Consumer Centre (ECC-Net) for cross-border disputes, or to exercise any mandatory consumer right available under the law of your country of residence.
Please Note
The registered address above is our corporate address and is not automatically a customer return address, collection point or retail store. Return instructions must be obtained from Bite Resale before sending any product.