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Shipping Information

Bite Resale
Effective date: 16 September 2026

1. Shipping Overview

Bite Resale ships orders from our warehouse in the European Union to customers in the European countries listed below. Shipping is free on all orders.

2. Where We Deliver

We currently deliver to:

  • Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary
  • Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
  • Switzerland

Some remote areas or islands may require longer delivery times.

3. Delivery Time

The estimated delivery time is 2 to 6 business days from dispatch, depending on the destination country and the carrier. Delivery times are estimates. In any case, unless otherwise agreed, we will deliver your order within 30 days of purchase.

4. Business Days

Business days are Monday to Friday, excluding public holidays in the country of dispatch and the destination country.

5. Order Processing

Orders are processed and handed to the carrier as quickly as possible after payment is confirmed. You will receive an email when your order has been shipped.

6. Third-Party Fulfilment

Orders may be packed and shipped by fulfilment and logistics partners in the EU on our behalf. This does not change our responsibility to you as the seller. We share with them only the information needed to deliver your order, in accordance with our Privacy Policy.

7. Shipping Charges, Customs and Duties

Delivery is free. All prices are in euro and include VAT where applicable. Because orders ship from within the EU, there are no customs duties or import fees for deliveries to EU countries.

Orders to Switzerland are exported from the EU and may be subject to Swiss import VAT and customs clearance. Any such charges will be indicated where applicable.

8. Delivery Address

Please provide a complete and accurate address, including street, house number, apartment or floor where applicable, postcode, city, country and a telephone number or email the carrier can use.

9. Contact by the Carrier

The carrier may contact you by email, SMS or phone to arrange delivery or notify you of a delivery attempt.

10. Delivery Attempts and Pick-up Points

If you are not available, the carrier may leave a notice, attempt delivery again or leave the parcel at a nearby pick-up point or parcel locker. Please collect it within the time indicated by the carrier.

11. Tracking

Every order is shipped with tracking. The tracking link is sent by email when your order is dispatched, and you can also check it on our Track Order page.

12. Separate Shipments

Items from the same order may arrive in separate parcels. You will not be charged extra for this.

13. Delays

Deliveries may occasionally be delayed by events outside our control, such as severe weather, strikes or carrier disruption. We will inform you of significant delays. If your order is not delivered within 30 days, you may cancel it and receive a full refund.

14. Damaged Parcels

If your parcel arrives damaged, please take photos of the packaging and the product and contact us promptly. We will arrange a replacement or refund at no cost to you.

15. Missing or Incorrect Products

If an item is missing or incorrect, contact us with your order number and we will resolve it at no cost to you.

16. Order Marked Delivered but Not Received

Please check with neighbours, your building reception and nearby pick-up points, and contact us within a reasonable time. We will open an investigation with the carrier. The risk of loss remains with us until you receive the parcel.

17. Delivery to Offices and Shared Buildings

For offices, hotels or shared buildings, please include the company name, reception details or any access instructions to help the carrier deliver successfully.

18. Ownership and Risk

The risk of loss or damage passes to you when you, or a person you designate (other than the carrier), take physical possession of the goods.

19. Changes or Cancellation Before Dispatch

If you need to change your address or cancel your order, email us as soon as possible. Once the order has been shipped, you can still use your 14-day right of withdrawal as explained in our Refund & Returns Policy.

20. Returns Address

Returns are handled through our EU warehouse. Please do not send returns to our registered office; contact us first to receive the return instructions.

21. Customer Support

For any shipping question, email info@bitemarketplace.com with your order number.

22. Your Consumer Rights

This Shipping Information does not limit any mandatory consumer right you have under the law of your country of residence.

23. Company Information

Bite Resale is operated by OPERA ENGINEERING FZ-LLC.
Registered address: FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
Email: info@bitemarketplace.com