Privacy Policy

Bite Resale
Effective date: 16 September 2026

1. Introduction

This Privacy Policy explains how personal data is collected and used when you visit bitemarketplace.com (the “Website”), create an account, place an order or contact us. We process personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), applicable national data-protection laws and, for customers in Switzerland, the Swiss Federal Act on Data Protection (“FADP”).

2. Who Controls Your Personal Data

The controller responsible for your personal data is OPERA ENGINEERING FZ-LLC, operating Bite Resale, FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Email: info@bitemarketplace.com.

3. Personal Data We Collect

• Identity and contact data: name, email address, telephone number, billing and delivery address.
• Order data: products purchased, order value, order history, returns and refunds.
• Payment data: payment method and transaction status. Card details are processed directly by our payment providers; we do not store full card numbers.
• Account data: login credentials, preferences and wishlist.
• Communication data: messages you send us and our replies.
• Technical data: IP address, browser and device information, pages visited and cookie identifiers (see our Cookie Policy).
• Marketing data: newsletter subscription and your communication preferences.

4. How We Collect Personal Data

We collect data directly from you (for example at checkout, when creating an account or contacting us), automatically when you use the Website, and from service providers such as payment providers and carriers (for example payment confirmation and delivery status).

5. Purposes and Legal Bases

• Processing and delivering orders, payments, returns and customer support – performance of a contract (Art. 6(1)(b) GDPR).
• Accounting, tax and other legal obligations – legal obligation (Art. 6(1)(c) GDPR).
• Fraud prevention, Website security and improving our services – our legitimate interests (Art. 6(1)(f) GDPR).
• Newsletter and marketing emails – your consent (Art. 6(1)(a) GDPR) or, for similar products to existing customers, our legitimate interest where permitted by law. You can unsubscribe at any time.
• Non-essential cookies, analytics and advertising – your consent (Art. 6(1)(a) GDPR).
• Establishing, exercising or defending legal claims – our legitimate interests (Art. 6(1)(f) GDPR).

Providing the data required at checkout is necessary to conclude the contract; without it we cannot process your order.

6. Order Fulfilment and Delivery Partners

To deliver your order, we share your name, delivery address, telephone number, email and order contents with our fulfilment partners and carriers in the EU, only to the extent necessary.

7. Payments

Payments are processed by third-party payment providers shown at checkout. They process your payment data as independent controllers or as our processors, in accordance with their own privacy policies and applicable payment-security standards.

8. Cookies and Similar Technologies

We use strictly necessary cookies to run the Website and, with your consent, analytics and marketing cookies. For details, see our Cookie Policy.

9. Analytics and Advertising

With your consent, we may use analytics and advertising services to understand how the Website is used and to measure our campaigns. You can withdraw your consent at any time through the cookie settings.

10. Marketing Communications

We send marketing emails only in accordance with applicable law. Every marketing email contains an unsubscribe link, and you can also opt out by writing to info@bitemarketplace.com. Order-related messages (confirmations, shipping updates, return information) are not marketing and will still be sent.

11. Recipients of Personal Data

We share personal data only where necessary with: hosting and IT providers; payment providers; fulfilment partners and carriers; email and customer-support tools; analytics and advertising providers (with your consent); professional advisers; and public authorities where required by law. Our processors act only on our instructions under data-processing agreements. We do not sell your personal data.

12. International Transfers

Our company is established in the United Arab Emirates, and some of our service providers may be located outside the European Economic Area (EEA) and Switzerland. Where personal data is transferred to a country without an adequacy decision, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and the corresponding Swiss safeguards). You can request a copy of the safeguards by contacting us.

13. Data Retention

We keep personal data only as long as necessary for the purposes described. Order and invoice data are kept for the period required by tax and accounting laws (generally up to 10 years). Account data is kept until you delete your account. Marketing data is kept until you unsubscribe. Other data is deleted when no longer needed or when the relevant limitation period for legal claims has expired.

14. Data Security

We use appropriate technical and organisational measures, including encrypted connections (HTTPS), access controls and trusted service providers, to protect your personal data against loss, misuse and unauthorised access.

15. Personal Data Breaches

If a personal data breach occurs, we will notify the competent supervisory authority and, where required, the affected individuals, in accordance with Articles 33 and 34 GDPR.

16. Your Rights

Under the GDPR, you have the right to:

• access your personal data (Art. 15);
• rectify inaccurate data (Art. 16);
• have your data erased (Art. 17);
• restrict processing (Art. 18);
• data portability (Art. 20);
• object to processing based on legitimate interests, and to direct marketing at any time (Art. 21);
• withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal (Art. 7(3));
• lodge a complaint with a data-protection supervisory authority, in particular in the Member State of your habitual residence (Art. 77). In Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC).

17. How to Exercise Your Rights

Send your request to info@bitemarketplace.com. We may ask you to confirm your identity. We will respond within one month, which may be extended by two further months for complex requests, in which case we will inform you.

18. Automated Decision-Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you. Automated fraud checks by payment providers may be used to secure transactions.

19. Children

The Website is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us so we can delete it.

20. Third-Party Websites

The Website may contain links to third-party websites and services. We are not responsible for their privacy practices; please read their privacy policies.

21. Business Transfers

If our business is sold, merged or restructured, personal data may be transferred to the new owner, who will continue to process it in accordance with this Privacy Policy and applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always published on this page with its effective date.

23. Language

This Privacy Policy is provided in English.

24. Contact Us

For questions or requests concerning your personal data, contact:
OPERA ENGINEERING FZ-LLC (Bite Resale)
FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: info@bitemarketplace.com
Website: bitemarketplace.com