Refund & Returns Policy
Bite Resale
Effective date: 16 September 2026
1. Overview
This Refund & Returns Policy applies to purchases made through Bite Resale (bitemarketplace.com) for delivery to the European countries we serve. It should be read together with our Terms & Conditions. Nothing in this Policy restricts your mandatory consumer rights under the law of your country of residence.
2. 14-Day Right of Withdrawal
As a consumer, you can withdraw from your purchase within 14 days without giving any reason. The period starts on the day you, or a person you nominate (other than the carrier), receive the goods. If your order arrives in several parcels, the period starts when you receive the last one.
To withdraw, send us a clear statement by email to info@bitemarketplace.com before the 14 days expire, stating your order number. You may use the model withdrawal form in our Terms & Conditions, but this is not required. The same policy is offered voluntarily to customers in Switzerland.
3. Returning the Goods
After you notify us, we will send you the return address in the EU. You must send the goods back within 14 days of notifying us of your withdrawal. Please do not send returns to our registered office.
You may handle the product as you would in a shop to check its nature, characteristics and functioning. Please pack it carefully, ideally in its original packaging with any accessories and labels. If the product has been handled beyond what is necessary to check it, we may deduct an amount corresponding to the loss in value.
4. Exceptions
The right of withdrawal does not apply to:
- personalised or made-to-order products;
- goods liable to deteriorate or expire rapidly;
- sealed hygiene, health or personal-care products that have been unsealed after delivery;
- goods that are inseparably mixed with other items after delivery;
- sealed audio, video or software products that have been unsealed after delivery;
- digital content once supply has begun with your express consent.
These exceptions never affect your rights for defective or non-conforming products.
5. Defective, Damaged, Incorrect or Non-Conforming Products
All products are covered by the legal guarantee of conformity (two years from delivery in the EU, or the period set by your national law; the Swiss statutory warranty applies in Switzerland). If a product is defective, damaged, incomplete, incorrect or not as described, you are entitled to repair or replacement free of charge and, where this is not possible or not carried out within a reasonable time, to a price reduction or a full refund.
Please contact info@bitemarketplace.com with your order number, a description of the problem and, where available, photos of the item and packaging. We bear all return costs for non-conforming products.
6. Damage During Delivery
If a parcel arrives visibly damaged, we recommend noting this with the carrier where possible and contacting us promptly with photos. The risk of loss or damage stays with us until you receive the goods.
7. Wrong or Missing Item
If you receive the wrong item or an item is missing, contact us and we will send the correct or missing item or refund you, at no cost to you.
8. Exchanges
If you would like a different size or colour, you can return the item under your right of withdrawal and place a new order. Direct exchanges may be offered subject to stock availability.
9. Return Shipping Costs
For returns under the 14-day right of withdrawal, you bear the direct cost of returning the goods. For defective, damaged, incorrect or non-conforming products, we bear the return costs.
10. Refund Amount
When you withdraw, we refund the full price paid, including standard delivery costs (delivery is free on our Website). Any deduction for loss in value due to excessive handling will be explained to you.
11. Refund Processing
We refund you without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of shipment, whichever is earlier. Refunds are made to the original payment method at no cost to you; the time for the amount to appear depends on your bank or payment provider.
12. Orders Cancelled Before Dispatch
If you want to cancel before dispatch, email us as soon as possible. If the order has not yet been shipped, we will cancel it and refund you in full. If it has already been shipped, you can use your right of withdrawal after delivery.
13. Refused, Unclaimed or Failed Deliveries
If a parcel is returned to us because it was refused, not collected or the address was incorrect, we will refund the order. Refusing a parcel is not a substitute for notifying us of your withdrawal, and in that case the return-shipping cost may be deducted, to the extent permitted by law. No deduction applies where the failure was caused by us or our carrier.
14. Late Delivery
Our estimated delivery time is 2 to 6 business days. If your order is not delivered within 30 days of purchase, or within an additional period you set, you may cancel the order and receive a full refund.
15. Third-Party Fulfilment
Orders may be packed and shipped by fulfilment partners in the EU on our behalf. This does not change our responsibility to you as the seller.
16. Abuse of Returns and Fraud
We may refuse refunds where there is clear evidence of fraud, such as returning a different or counterfeit item. This does not affect your legitimate statutory rights.
17. Manufacturer and Commercial Warranties
Any manufacturer or commercial warranty is in addition to your legal guarantee rights and does not limit them.
18. How to Request a Return or Refund
- Email info@bitemarketplace.com with your order number and the item(s) concerned.
- Tell us whether you are withdrawing from the purchase or reporting a problem with the product (with photos, if applicable).
- We will reply with the return address and instructions.
- Send the item back within 14 days and keep your proof of shipment.
19. Consumer Complaints
If you are not satisfied with how we handled your return, please contact us first. You may also contact the consumer-protection authority or an alternative dispute resolution body in your country, or the European Consumer Centre (ECC-Net) for cross-border disputes.
20. Applicable Law
This Policy is governed by the law of your country of habitual residence and does not limit any mandatory consumer right available to you under that law.
21. Changes to This Policy
We may update this Policy from time to time. The version in force when you placed your order applies to that order.
22. Contact Information
Bite Resale is operated by OPERA ENGINEERING FZ-LLC.
Registered address: FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
Email: info@bitemarketplace.com